Sales tax laws developed around the traditional model of brick and mortar stores selling tangible personal property. The rapid advancement of computer technology has outpaced the ability of, often slow moving, state legislatures to keep state codes up to date with the modern world.
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Since SaaS doesn’t easily fit into existing buckets, and most states only tax very specific enumerated services, states have taken various approaches to addressing it. This results in SaaS being defined differently across states.